The local trading landscape in South Africa is becoming more sophisticated, with greater focus placed on fairness, transparency, and a platform’s overall value proposition. The emphasis is shifting toward ecosystems that genuinely enhance the trading journey and offer sustained growth over time.
PrimeXBT, a global multi-asset broker regulated by the FSCA in South Africa, has been developing its ecosystem from day one, placing a strong emphasis on loyalty, client experience, and long-term value. We spoke with Sihle Tuta, head of region at PrimeXBT, to explore how the company’s client-first philosophy and reward-driven approach are shaping the trading experience for local traders.
What does ‘clients first’ mean in practice for PrimeXBT?
Sihle Tuta: “Clients first” is a principle that shapes how we build the entire platform. It guides every major decision we make, from how we structure the ecosystem to how we introduce new tools and features, all with a single goal: to help traders trade confidently and grow over time.
Let’s start with the fact that we offer over 250 global markets for trading within a single unified ecosystem, bringing everything together for more efficient, streamlined portfolio management.
Traders can access CFDs on PXTrader and MetaTrader 5, trade digital assets through the Crypto Futures platform, and convert Crypto using the built-in Crypto exchange feature. This approach offers the flexibility and depth traders need, regardless of their strategy or experience level.
The “clients-first” philosophy really shows in how the platform performs. Traders benefit from transparent pricing and some of the lowest fees in the industry, fast and stable execution with near-constant uptime, and a structure designed to support them as they advance. High-volume traders also have access to specialised conditions tailored to active trading needs.
And then there’s the rewards layer, which makes this philosophy tangible. We don’t view rewards as temporary promotions. At PrimeXBT, they’re built into the trading journey.
How does your Reward Center work?
Sihle Tuta: Our innovative Reward Center is built to make everyday activity on the platform genuinely rewarding and engaging. From the very first trade, clients begin collecting redeemable rewards linked to their trading behaviour.
Trades, deposits, and completed tasks all contribute to unlocking new benefits, which accumulate in a dedicated Reward Account. These rewards can then be redeemed as cashback of up to 20% on selected accounts, or converted into trading bonuses.
From there, traders can use their bonuses whenever they need them. For example, as extra funds to increase their margin or to support new strategies.
Ultimately, the Reward Center transforms our clients’ activity into lasting value, helping them trade with greater confidence, choice, and strategic freedom.
We also heard you offer a VIP Tiers program. What’s the thinking behind that, and how does it help active traders?
Sihle Tuta: The VIP Tiers are designed to recognise consistent activity in a clear and transparent way. As traders increase their volume, they automatically unlock better conditions across all major markets.
From taker fee reductions of up to nearly 70% on Crypto Futures and Crypto CFDs to spread discounts of up to 25% on traditional markets such as Forex, Indices, Commodities, and Shares. These upgrades happen in real time, so clients can always see their current tier and exactly what’s required to reach the next one.
Every new user also receives a 10-day VIP 2 status, giving them an immediate experience of the program’s enhanced benefits and the impact that lower costs can have on their trading. For active traders, it means reduced friction and more efficient strategies as they scale.
PrimeXBT talks about “PRO-level conditions without barriers”. What does that look like in reality?
Sihle Tuta: In most cases, PRO conditions are hidden behind high minimum deposits, strict volume requirements, or exclusive VIP invitations. We wanted to remove those hurdles entirely. With the MT5 PRO account, traders get institutional-style conditions from the very beginning: ultra-tight spreads, leverage up to 1:2000 on Forex majors, 1:1000 on Gold, 1:500 on BTC/USD, a 0% stop-out level, and commission-free Crypto trading. And importantly, there’s no minimum deposit or volume needed to access any of it.
In practice, it means traders don’t have to “qualify” for better conditions. They start in a professional environment right away and can grow into more advanced strategies at their own pace.
We also offer a range of other accounts designed for different trading styles. For example, our beginner-friendly MT5 Standard and PXTrader accounts, which also offer trading bonuses when applicable; the MT5 ZeroStop account with a 0% stop-out level for traders who want more room during volatile moves; and a dedicated Crypto Futures account for those focused on digital assets. So whatever your approach, there’s an account that matches your needs and strategy.
Beyond rewards and fees, how does PrimeXBT’s client-first culture show up day to day?
Sihle Tuta: Rewards are important, but real loyalty is built through support, education, and trust. That’s why our day-to-day approach focuses heavily on the human side of trading. Clients have 24/7 multilingual live-chat support, with most responses coming in under a minute, and VIP traders get dedicated account managers who understand their profile and can guide them through platforms and conditions.
Also, we’ve made funding easier with localised payment options that fit the realities of South African traders. On top of that, we invest a lot in education, offering everything from online tutorials and webinars to in-person seminars.
All of this is backed by more than seven years of proven stability and operational reliability globally. Our track record speaks for itself. Consistent performance, robust infrastructure, and a commitment to safeguarding client funds and maintaining trust at every step. We’re also one of the few brokers regulated by the FSCA in South Africa for both CFDs and crypto, adding an extra layer of transparency and credibility that traders can rely on.
When you put that together with the rewards and pricing structure, it creates an environment where clients are supported, informed, and treated fairly throughout their trading journey.
Looking ahead, how will PrimeXBT continue to evolve its client-first approach in South Africa?
Sihle Tuta: Our priority is to listen to our clients and build the platform around what they need most. As the industry matures, we’ll keep refining our loyalty models, trading environment, and wider ecosystem based on real client feedback. We want traders to feel that their voice directly influences the support and opportunities they receive from us.
Our key focus is on helping our clients grow. That translates into giving them better conditions and meaningful rewards. The goal is simple: to empower traders across South Africa with real value, long-term potential, and the confidence to move forward in their trading journey.
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Disclaimer: The content provided here is for informational purposes only and is not intended as personal investment advice and does not constitute a solicitation or invitation to engage in any financial transactions, investments, or related activities. Past performance is not a reliable indicator of future results. The financial products offered by the Company are complex and come with a high risk of losing money rapidly due to leverage. These products may not be suitable for all investors. Before engaging, you should consider whether you understand how these leveraged products work and whether you can afford the high risk of losing your money. The Company does not accept clients from the Restricted Jurisdictions as indicated on its website / T&Cs.
PrimeXBT (PTY) LTD is an authorised financial services provider in South Africa with licence number 45697. PrimeXBT (PTY) LTD acts as an intermediary between the investor and the market maker, which is the counterparty to the products purchased through PrimeXBT.
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