The Federal Competition and Consumer Protection Commission (FCCPC) has disclosed that it recovered over N10 billion for Nigerian consumers between March and August 2025, following a surge in complaints across several key sectors of the economy.
In a statement released on Thursday, the Commission’s Director of Corporate Affairs, Ijagwu, provided an update on the number of consumer grievances received and resolved over the six-month period revealing a growing public reliance on the FCCPC to address corporate malpractice.
According to the data, the banking sector topped the list of complaints with 3,173 cases, followed by the Fast-Moving Consumer Goods (FMCG) industry with 1,543 complaints, and the fintech sector with 1,442. The electricity sector followed with 458 complaints.
Other sectors identified in the report include:
- E-commerce: 412
- Telecommunications: 409
- Retail/Wholesale/Shopping: 329
- Aviation: 243
- Information Technology: 131
- Road Transport & Logistics: 114
The Commission confirmed that 9,091 cases were resolved during the period, with total recoveries exceeding N10 billion, marking a significant financial redress for Nigerian consumers.
Ijagwu noted that the nature of complaints spanned a wide range of issues, including:
- Unauthorized deductions
- Service delivery failures
- Unfair bank charges
- Faulty products
- Deceptive advertising
- Failure to honour warranties or guarantees
- Poor disclosure of contract terms
“These findings illustrate not only the financial exposure consumers face but also the extent of harm that occurs in the absence of adequate redress mechanisms,” the Commission said.
Reacting to the report, the FCCPC’s Executive Vice Chairman/CEO, Tunji Bello, said the figures reflect the everyday frustrations of Nigerian consumers.
“These numbers are not just statistics; they represent real stories of inconvenience, loss, and neglect in the delivery of basic services,” Bello stated.
He added that the Commission remains committed to enforcing the FCCPA, holding businesses accountable for misconduct, and ensuring that consumer rights are protected across all sectors.
The FCCPC cited Sections 17(a) and 17(j) of the Federal Competition and Consumer Protection Act (FCCPA) 2018, which empower the Commission to both enforce consumer protection laws and make its actions known to the public.
According to officials, the publication of sector-specific data is part of a broader push toward transparency, regulatory accountability, and proactive enforcement to promote fair competition and consumer safety.
Looking Ahead
With over N10 billion recovered in six months and complaints on the rise, analysts suggest that the FCCPC’s expanding role may help drive corporate accountability in sectors where consumers have long lacked adequate recourse.
The Commission has assured the public that it will intensify enforcement, expand its complaints resolution systems, and name and shame repeat offenders where necessary.
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