Director General of Bureau of Public Enterprises (BPE), Mr. Ayodeyi Gbeleyi, said the agency had positioned itself as a trusted knowledge hub for investors seeking opportunities in a bid to transition the economy towards a $1 trillion Gross Domestic Product (GDP) as envisioned by President Bola Tinubu.
Gbeleyi spoke in Abuja on Wednesday at the BPE Servicom day symposium, with the theme, “Reforming Responsibly through Effective Service Delivery.”
According to him, stakeholders and, indeed, all Nigerians, look up to the bureau to lead the economic reforms embedded in the Renewed Hope Agenda of the current administration.
To deliver on this responsibility, he explained that BPE had consistently engaged development partners, the National Assembly, Ministries, Departments and Agencies (MDAs), the media, as well as local and foreign investors in a bid to grow the country’s economy towards $1 trillion GDP.
He said to meet the target, BPE had positioned itself as a trusted knowledge hub for investors desirous of investment opportunities in the country.
Gbeleye stated that the theme of this year’s symposium emphasised the broader impact of service delivery, adding that it seeks to reinforce awareness of the pivotal role that customer service plays in the fulfilment of BPE’s mandate while also promoting the ease of doing business in the country.
He highlighted some of the deliberate measures undertaken by BPE’s SERVICOM Unit, which was established on May 13, 2008 to ensure effective and efficient service delivery.
They included, among others, conduct of regular surveys to gauge customer satisfaction with services rendered by BPE, and continuous scrutiny and review of internal processes to identify and address areas requiring improvement.
The DG stated that such initiatives reflected BPE’s unwavering commitment to upholding its core values, which were fully aligned with the mandate of SERVICOM, and ensuring that its service delivery remained efficient, transparent and citizen-focused.
The keynote speaker and a member of National Council on Privatisation (NCP), Dr. Sam Ikoku, wondered if MDAs had made the desired impact to reflect the ideals of Servicom 21 years after it was launched.
Ikoku asked rhetorically if the various sectors of the country the aviation sector and justice system, among others had witnessed the finer ideals of Servicom.
He lamented that one of the reasons why new agencies kept springing up was the failure of the existing ones in service delivery.
Ikoku said a country like Singapore transformed from a developing country to the elite league of nations due to top-notch service delivery.
Back home in Africa, he cited Rwanda and Ghana as two nations on the continent that were doing well in service delivery.
He recommended that Nigeria’s public service should clearly map out job description for workers to ensure optimum service delivery.
While applauding BPE for its commendable service delivery, which had earned it several laurels, Ikoku called for greater team work to help the director-general achieve the bureau’s missions.
He also solicited for greater resilience and commitment of the management.
Ndubuisi Francis
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